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AppleCare+ iPhone News retail

T-Mobile customers now eligible to sign up for iPhone Upgrade Program online

If you’re a T-Mobile customer looking to upgrade your iPhone next month, there’s some good news. T-Mobile customers have now been added to the iPhone Upgrade Program online. Prior to this, T-Mobile customers could only upgrade by going into an Apple Store. Customers can now enroll in the program in the Apple Store app. T-Mobile […]

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Hardware MacBook MacBook Pro News

Apple officially acknowledges issues with butterfly keyboard design on current MacBook, MacBook Pro notebooks, offers four year warranty to address issue

After a fair amount of hemming and hawing, Apple has officially acknowledged that there are problems with its “butterfly” mechanism built into the keyboards of the recent MacBook and MacBook Pro notebooks. The company is now offering an extended keyboard service program for computers affected by the issue. The extended warranty covers replacement of one […]

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AppleCare Bluetooth Hardware Lightning MacBook MacBook Pro News retail Touch Bar

Analysis of repair data shows 2016 MacBook Pro keyboards failing at twice the rate of previous models

As spiffy as the 2016 MacBook Pro keyboard was, complete with its new butterfly key-switch action, there’ve been a fair number of complaints about the unit, especially with regards to its failure rates. And they’ve been getting worse. The cool cats over at AppleInsider collected service data for the first year of release of the […]

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AppleCare Hardware iPad News retail

Apple launches three year extended repair program for first-gen iPad Pro Smart Keyboard units

If your first-gen iPad Pro Smart Keyboard is acting up, Apple’s recently-launched three year extended repair program might be there to help. Users with a Smart Keyboard for first-gen 9.7- and 12.9-inch Pros can can get repairs or replacements for free, so long the accessory is suffering from one of several specific issues. These include […]

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Hardware MacBook MacBook Air MacBook Pro News

Apple patent explodes ideas as to how to prevent keyboard crud accumulation in future notebooks

Apple could be looking to fight keyboard chow/keyboard debris in its forthcoming keyboard designs. A recently published patent from 2016 shows how Apple could make its Butterfly keyboard technology more resistant to various crumb and dust particles that make their way underneath the keyboard design. The company refers to this as “ingress prevention” and explains […]