This one’s from the big man himself. As many customers anxiously await the release of Apple’s wireless AirPods, which were originally slated to launch in October but later delayed, an email from CEO Tim Cook to a customer may provide the most insight as to when to expect the product. The customer offered the following […]
Tag: customer
Responding to customer demand, especially in the wake of USB-C becoming that much more prevalent on the newly-released MacBook Pro notebook, Apple has dropped the prices on all of its USB-C adapters by $6 to $20. The simple USB-C to USB Adapter, formerly priced at $19, is now $9, while the more expensive USB-C Digital […]
Your Genius Bar experience could be changing as soon as next month. According to the rumor mill, Apple Retail is reportedly in the process of overhauling its Genius Bar experience. In a bid to better serve customers, starting from the week of March 9, a new initiative dubbed “Concierge” will be rolled out to replace […]
You can’t win ’em all. Facing backlash from customers who are unhappy with the revamped Final Cut Pro X, Apple has issued at least some refunds for the US$299 Mac App Store purchase. Per AppleInsider, carious claims of refunds have surfaced and at least one person who asked a refund from Apple had their request […]