And now the less-than-terrific news.
Wireless carrier T-Mobile has confirmed that it suffered a server breach wherein attackers accessed customer data, with the recently-discovered intrusion involving personal data potentially affecting as many as two million users of the major U.S. carrier.
The company published a notice to customers on its web site after T-Mobile’s cyber-security team “discovered and shut down an unauthorized access to certain information” on August 20. After discovering the breach, T-Mobile notes it “promptly reported it to authorities.”
The company offered the following statement:
“It is advised the breach did not involve the acquisition of financial data, including credit card information, nor did it compromise social security numbers or passwords. Of the data that has been exposed, T-Mobile states it may include a user’s name, billing zip code, phone number, email address, account number, and whether it is a prepaid or postpaid account.>
T-Mobile is currently in the process of notifying customers affected by the breach, and advises those with questions about the incident or their account to contact customer care. Customers who don’t receive the notification are not affected by the attack, but are also encouraged to contact customer services with their queries. “
T-Mobile has stated that the breach affected “about” or “slightly less than” three percent of its 77 million customers. Hypothetically, if a full three percent of customers were affected, this would put the total number at approximately 2.31 million users.
The company’s spokesperson also stated that the hackers are believed to be part of an “international group.” It has yet to be disclosed as to whether the group was comprised of criminals or state-sponsored actors. Specifics of the attack were also not able to be provided, but the spokesperson claims “We found it quickly and shut it down very fast.”
T-Mobile customers can contact customer care by dialling 611 from their device, use two-way messaging on my-tmobile.com, the T-Mobile app, or iMessage through Apple Business Chat. A callback can also be requested via the app and the website.
Stay tuned for additional details as they become available.
Via AppleInsider, Motherboard, and T-Mobile