A number of iPhone 6 and iPhone 6s units have been strangely – and automatically – shutting off over in China.
Recently, iPhone customers in the country have been complaining about the problem to the China Consumers Association, the group said in a statement on Tuesday. The shutdowns occur when the phone’s battery charge drops to between 60 and 50 percent.
The issue continues to persist in spite of updating to the latest version of iOS and has occurred in both cold environments and at room temperature. After the automatic shutdown, the phones will also fail to turn on without connecting to a power supply.
A “considerable number” of users have contacted the China Consumers Association with the same issue according to the group.
So far, Apple has yet to publicly comment on the matter.
Prior to Tuesday’s statement, the China Consumer Association offered the following comment:
“When the battery is at 60 percent it shuts down,” wrote one user on Sina Weibo. “On restart, the phone will display no battery. Then when I turn it on again, it will be normal, only to automatically shut down again.”
Local Chinese media have posted the letter the China Consumers Association sent to Apple. It asks that the company reply within 10 days.
The group has asked Apple to specify what the exact issue is, whether the device’s battery is responsible and what Apple will do to rectify the issue.
If you’ve seen this bug on your end, please let us know in the comments.
Via Macworld and China Consumers Association