If you’re having issues with your first-generation AirPods Pro earbuds, there may be some positive news. Apple’s service program for affected AirPods Pro now covers the first-generation units for up to three years after the original retail sale.
If your first-generation AirPods Pro see noise cancellation not working, loss of bass, crackling and static, or an increase in background sounds, they may be covered under the AirPods recall.
The AirPods Pro Charging Case is not part of the service program, just the earphones. And the 1st gen AirPods Pro recall is active for “3 years after the first retail sale of the unit.” That was changed after the program originally covered affected AirPods Pro for 2 years.
Given that there’s no serial number checker for the AirPods Pro recall, you might want to check to see if you’re experiencing any of the following issues with 1st gen AirPods Pro:
1. Crackling or static sounds that increase in loud environments, with exercise, or while talking on the phone
2. Active Noise Cancellation not working as expected, such as a loss of bass sound, or an increase in background sounds, such as street or airplane noise
At this point, you can take the following steps:
1. Call or get in touch with Apple Support – 800.APL.CARE in the US
2. Set up an appointment at your local Apple Store
3. Or connect with an Apple Authorized Service Provider
Apple has noted that “Your AirPods Pro will be examined prior to any service to verify that they are eligible for this program. AirPods Pro (left, right, or both) with a confirmed issue will be replaced. The AirPods Pro case is not affected and will not be replaced.” The company has also stated that “affected units were manufactured before October 2020.”
The AirPods Pro recall program is available to customers worldwide but doesn’t extend the warranty.
If it turns out that you’re ineligible for the AirPods Pro recall program, you can try the following four tips to fix your AirPods Pro earbuds:
1. Double-check the battery of your AirPods case and AirPods
2. Double-check Bluetooth on your iPhone didn’t get turned off
3. Clean the speaker and mic grilles
4. If your AirPods won’t connect or are still having issues with sound, reset them
If it turns out you have a dead battery in one of your AirPods, Apple charges $49 to replace it (per earphone).
Stay tuned for additional details as they become available.
Via 9to5Mac and support.apple.com