The global supply chain issues that have made life interesting continue, and it’s affecting some Apple repair.
The company has begun allowing customers to take their devices back home in the event that their repair will take longer than expected due to a missing part that’s backlogged. Once the part has arrived at the location, customers can return the device to complete the repair.
Once the customer has taken their device back home, they’ll be informed as to when the necessary part needed for their repair has arrived. From this point on, the customer has five days to return the device back to the service center before the repair is canceled.
The new policy is available only in select locations, and it’s currently up to the service center as to whether or not the customer is eligible to take their device home as they wait for the repair parts to arrive. Logically, this only applies to customers with devices that are functioning and in a usable state.
According to sources close to the story, repair parts for the MacBook Pro, such as the 16-inch MacBook Pro display, are currently taking up to two months to arrive in certain regions.
Other parts, such as the top case for select models of the MacBook Pro and MacBook Air, which includes the battery, keyboard, and internal chassis, could take several weeks.
Stay tuned for additional details as they become available.
Via MacRumors