In response to customer complaints about excessively long and detailed phone bills, including the infamous YouTube video in which blogger Justine Ezarik received not just a phone bill, but a FedEx package containing a 300 page itemized bill, AT&T has stated that it will remove itemized detailing for future bills.
According to Macworld UK, AT&T sent along the following text message to current iPhone owners: “We are simplifying your paper bill, removing itemized detail. To view all detail, go to att.com/mywireless. Still need full paper bill? Call 611.”
AT&T spokeman Mark Siegel pointed out that the company has always offered a summary bill, although users could choose to hang a line-item bill sent along. A third alternative of a pure online bill has also been offered in which users could view their usage details as well.
The company has stated that it’ll be changing the default billing option for iPhone users. New iPhone users who’d like a detailed paper bill will be charged US$1.99 a month per phone line. Current iPhone users who’d like to make changes to their existing account(s) will be charged US$1.99 for the detailed paper bill after September 28th.
If you’ve seen the text message for the billing change appear on your iPhone or have an opinion or feedback about the situation, let us know in the comments or forums.
In response to customer complaints about excessively long and detailed phone bills, including the infamous YouTube video in which blogger Justine Ezarik received not just a phone bill, but a FedEx package containing a 300 page itemized bill, AT&T has stated that it will remove itemized detailing for future bills.
According to Macworld UK, AT&T sent along the following text message to current iPhone owners: “We are simplifying your paper bill, removing itemized detail. To view all detail, go to att.com/mywireless. Still need full paper bill? Call 611.”
AT&T spokeman Mark Siegel pointed out that the company has always offered a summary bill, although users could choose to hang a line-item bill sent along. A third alternative of a pure online bill has also been offered in which users could view their usage details as well.
The company has stated that it’ll be changing the default billing option for iPhone users. New iPhone users who’d like a detailed paper bill will be charged US$1.99 a month per phone line. Current iPhone users who’d like to make changes to their existing account(s) will be charged US$1.99 for the detailed paper bill after September 28th.
If you’ve seen the text message for the billing change appear on your iPhone or have an opinion or feedback about the situation, let us know in the comments or forums.