Following up on last week’s story regarding several users citing the hinge defect in Apple’s first generation MacBook Air notebook, a number of users are reporting a hit-or-miss policy in terms of Apple covering fixes for the notebooks under its AppleCare program.
According to Macworld, users have reported that Apple is flat out denying fixes for MacBook Air notebooks with broken hinges, even if the notebooks are still under warranty.
Per the article, an Apple Store location cited that a user who brought their MacBook Air in could spend US$800 to have the problem resolved or spend US$1,799 for a brand new, second generation MacBook Air. In this case, Apple cited the case as “accidental” damage wherein the repair would not be covered under Apple’s warranty policy.
In another case, user Lisa Eckstein (who documented the damage on her Flickr page) reported that upon taking the notebook to a “smaller and less busy” Apple Store location, employees promptly took the notebook and fixed it.
Stay tuned for additional details as they become available and if you’ve seen this occur on your end, please let us know in the comments or forums.
Following up on last week’s story regarding several users citing the hinge defect in Apple’s first generation MacBook Air notebook, a number of users are reporting a hit-or-miss policy in terms of Apple covering fixes for the notebooks under its AppleCare program.
According to Macworld, users have reported that Apple is flat out denying fixes for MacBook Air notebooks with broken hinges, even if the notebooks are still under warranty.
Per the article, an Apple Store location cited that a user who brought their MacBook Air in could spend US$800 to have the problem resolved or spend US$1,799 for a brand new, second generation MacBook Air. In this case, Apple cited the case as “accidental” damage wherein the repair would not be covered under Apple’s warranty policy.
In another case, user Lisa Eckstein (who documented the damage on her Flickr page) reported that upon taking the notebook to a “smaller and less busy” Apple Store location, employees promptly took the notebook and fixed it.
Stay tuned for additional details as they become available and if you’ve seen this occur on your end, please let us know in the comments or forums.