Categories
Apple Apps Business Hardware iPhone Legal News retail

Apple Stores, Apple Authorized Service Providers to decline repairs for iPhones reported as missing

Apple is apparently cracking down on repairing iPhones that have been reported as stolen.

Via an internal memo obtained by MacRumors, Apple Stores and Apple Authorized Service Providers will now be alerted if an iPhone has been reported as missing in the GSMA Device Registry when a customer brings in the device to be serviced.

The technician will decline the repair should they see a message in their internal MobileGenius or GSX system indicating that the handset has been reported as missing. The new policy should help to reduce the amount of stolen iPhones brought to Apple for repair.

The GSMA Device Registry is a global database designed for customers to report their devices as missing in the event of loss or theft.

Apple Stores and Apple Authorized Service Providers area already limited in their ability to service an iPhone should the customer be unable to disable the Find My feature.

Stay tuned for additional details as they become available.

Via MacRumors and GSMA