Apple posts support document to address iOS 9 Wi-Fi Assist complaints

In the wake of complaints about iOS 9’s new Wi-Fi Assist feature and the fact that it can add to a monthly cellular bill, Apple has posted a support document to help deal with the issue.

“Because you’ll stay connected to the Internet over cellular when you have a poor Wi-Fi connection, you might use more cellular data,” Apple cautions in one part of the document. “For most users, this should only be a small percentage higher than previous usage.”

Wi-Fi Assist is turned on by default, and is meant to ensure a smooth Internet experience. Because it switches over to cellular whenever it decides that a Wi-Fi signal is weak and not simply absent, however, this can potentially cause people to exceed carrier data caps without realizing.

The document cites that certain safeguards have been built in around the Wi-Fi Assist feature. For example, the feature won’t cut in during data roaming and only applies to foreground apps rather than background downloads.

Likewise, not all apps can take advantage. It shuts off for some unidentified third-party apps that stream audio or video, as well as some email apps, since they might download large attachments.

To shut off Wi-Fi Assist, iOS 9 users must go into the Cellular menu in the Settings app, and scroll all the way to the bottom to find the toggle button. The option is missing on some older Apple devices, including the iPhone 4S, the iPad 2, and the first-generation iPad mini.

Stay tuned for additional details as they become available.

Via AppleInsider and Apple