Albeit Apple is not openly acknowledging the issue, it’s taking the “shy kid” approach to reaching a solution. Per iPhone Blog, Apple is apparently seeking feedback from iPhone users over claims that the recent iPhone 3.1 Software Update is draining batteries.
Short battery life has been a concern since the introduction of the iPhone 3GS amongst many users, despite Apple promising improved performance at June’s Worldwide Developers Conference.
Apple said the iPhone 3GS would deliver 9 hours of use on Wi-Fi, 10 hours of video playback and 30 hours of music on a single charge, about a 30% upgrade to the iPhone 3G.
However, a recent teardown by iFixit noted that the iPhone 3GS’s battery was just 6% more powerful than the battery in its predecessor.
Recently, the company has contacted a number of users on Apple’s discussion boards who have posted negative comments asking for feedback. A list of 11 questions – covering e-mail, push notifications, Wi-fi, Bluetooth and application use – is being sent out reports The iPhone Blog.
The note also contains an attachment which, when double-clicked, installs what looks like an unsigned profile, which apparently enables Battery Life Logging on the iPhone.
Once enabled, the iPhone will sync power logs back via iTunes, and they ask that those logs be sent back to Apple reports the The iPhone Blog.
The blog notes this isn’t the first time Apple, via AppleCare, has contacted iPhone users after posts on the company’s discussion boards.
It is not known what percentage of iPhone owners might be experiencing the problem.