Apple has begun actively investigating an issue with both the Apple Watch Series 9 and Apple Watch Ulta 2, an internal memo confirming it is looking into “ghost touches” of the display.
Under given circumstances, users noted that accidentally touching either of the smartwatch models would open up menus and trigger features. For some customers, it seems that their devices are suffering from a problem where it does so without such interactions.
An internal memo provided to Apple Authorized Service Providers noted the following:
“Some customers may report their Apple Watch Series 9 or Apple Watch Ultra 2 is experiencing false touches on their display.”
The note described these as “ghost” touches, leading to the Apple Watch behaving “erratically” without any interaction.
The problem could be a big one for users, as it could prevent them from entering the device’s passcode correctly.
Apple has not publicly stated how many users are affected or when a fix can be expected. The company has told technicians to advise customers to update to the latest version of watchOS and to maintain updates regularly, in the hope that a fix will be addressed in a software update.
Apple has also told the technicians not to try and repair Apple Watch units with the issue while an investigation is underway. Instead, technicians are to instruct customers to force restart their Apple Watch.
The Apple Watch can be forced into a reboot mode by holding down the Digital Crown and the side button simultaneously until it shuts down and the Apple logo appears onscreen.
If you’ve seen this issue on your end, please let us know about your experience in the comments.
Via AppleInsider and MacRumors