Consumer advocacy site The Consumerist has reported that a customer was shocked to find that a MacBook he had purchased from the London Apple Store for his 11-year old daughter contained a desktop full of adult material.
The following instant message conversation covers the reaction between the buyer’s friend and The Consumerist’s Ben Popken:
RKH: me mate just bought a “refreshed” Macbook from the Apple Store here in London, turned it on once he got home and found porn on the desktop
fakeout: how refreshing!
RKH: apple sells “refreshed” machines at a 15% discount
fakeout: It’s supposed to be clean of everything I assume, including porn
fakeout: What kind of porn was it?
RKH: didn’t say
fakeout: how much porn?
RKH: just said there was a “desktop full of JPGs”
fakeout: How does he feel about it?
RKH: he’s pretty shocked, he bought it for his 11-year old daughtre
RKH: daughter
fakeout: Is he going to complain?
RKH: he filed a complaint with the OfCom ombudsman
RKH: and he’s going to call his MP tomorrow
fakeout: MP?
RKH: member of Parliament
fakeout: Not going to talk to Apple?
RKH: OFCOM will handle that part
RKH: a government agency tends to have more power than individual consumers
fakeout: That’s cool they will go to bat for him
RKH: they go to bat for anyone who complains about a company
fakeout: We should get one of those over here
RKH: Carphone Warehouse got a L5mil fine for overcharging VAT on purchases a few years ago.
fakeout: it would be great to get a photo of the desktop with the jpgs on it
RKH: he reformatted the drive and reinstalled OS X from his Tiger CD
Parenthood may not be simple, but systems CDs might make it a bit easier. It might just be worth the time to things check over before you hand a new system over to your children this holiday season…
Let us know if you’ve heard anything else.
Consumer advocacy site The Consumerist has reported that a customer was shocked to find that a MacBook he had purchased from the London Apple Store for his 11-year old daughter contained a desktop full of adult material.
The following instant message conversation covers the reaction between the buyer’s friend and The Consumerist’s Ben Popken:
RKH: me mate just bought a “refreshed” Macbook from the Apple Store here in London, turned it on once he got home and found porn on the desktop
fakeout: how refreshing!
RKH: apple sells “refreshed” machines at a 15% discount
fakeout: It’s supposed to be clean of everything I assume, including porn
fakeout: What kind of porn was it?
RKH: didn’t say
fakeout: how much porn?
RKH: just said there was a “desktop full of JPGs”
fakeout: How does he feel about it?
RKH: he’s pretty shocked, he bought it for his 11-year old daughtre
RKH: daughter
fakeout: Is he going to complain?
RKH: he filed a complaint with the OfCom ombudsman
RKH: and he’s going to call his MP tomorrow
fakeout: MP?
RKH: member of Parliament
fakeout: Not going to talk to Apple?
RKH: OFCOM will handle that part
RKH: a government agency tends to have more power than individual consumers
fakeout: That’s cool they will go to bat for him
RKH: they go to bat for anyone who complains about a company
fakeout: We should get one of those over here
RKH: Carphone Warehouse got a L5mil fine for overcharging VAT on purchases a few years ago.
fakeout: it would be great to get a photo of the desktop with the jpgs on it
RKH: he reformatted the drive and reinstalled OS X from his Tiger CD
Parenthood may not be simple, but systems CDs might make it a bit easier. It might just be worth the time to things check over before you hand a new system over to your children this holiday season…
Let us know if you’ve heard anything else.