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Apple publishes support document describing 2018 iPad Pro manufacturing process, cites 400 micron tolerance for bends

Apple has taken another step in its efforts to derail the 2018 iPad Pro “BendGate” story, publishing a support document detailing the new iPad Pro’s enclosure manufacturing process, in an attempt to assure customers that the new device is durable and strong. The document, published late on Friday, describes the manufacturing process used to fabricate […]

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battery Hardware iPhone News retail

Ohio-based iPhone XS Max owner cites catastrophic battery failure, explosion

There are times when a battery catastrophically fails within a product. This apparently occurred for Josh Hillard, an Ohio-based iPhone XS Max owner, whose handset reportedly caught fire and exploded on December 12th. Hillard, who reported that around 3 PM of that day, he noticed a smell and felt a “large amount of heat” and […]

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AppleCare+ Hardware iPad iPad Pro News retail

2018 11-inch iPad Pro user apparently receives replacement unit for $49 via AppleCare+ plan after bending issue occurs

Following up on the 2018 iPad Pro “BendGate” scandal, it appears that Apple will take care of the bending issue for you, but for a $49 service fee under AppleCare+. In this case, a 2018 11-inch iPad Pro user named Zach stated that he was able to have his tablet fixed, even though he says […]

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Hardware iPad Pro News

In leaked email, Apple executive Dan Riccio defends 2018 iPad Pro models against bending-based criticism

Apple, or at least one of its executives, has gone on the offensive regarding complaints about the high number of 2018 iPad Pro units arriving at least somewhat bent. In a leaked email, Apple Senior Vice President of Hardware Engineering, Dan Riccio, stated that the device met high manufacturing standards and its flatness is “even […]

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Hardware iPhone iPhone SE News

SquareTrade completes iPhone SE durability tests, finds device less durable than iPhone 6s, 6s plus

How durable is your new iPhone SE? The best answer might be “fair to middling”. Recently, extended warranty provider SquareTrade subjected the iPhone SE, iPhone 6s, and iPhone 6s Plus to a series of excessive bend, drop, tumble, and water tests, and the results show that its compact design does not necessarily make it more […]