Like many of you, I’ve done Macintosh support for years. In fact, I used to support several newspapers in Philadelphia and was the guy that arrived on site with two bags. One bag contained a bootable SCSI hard drive with the latest version of the Mac OS installed and every conceivable recovery, repair and diagnostic tool under the sun installed. The other bag contained my PowerBook and a selection of tools.
With this setup I could diagnose and fix most Mac problems on the spot, the problem was that it was heavy and, well, SCSI. Enough said. Today, I don’t do as much field support, but still carry a bootable Firewire hard drive and the original silk-screened Mac OS DVDs that came with my machine.
There’s a new tool that I’ve been using that has the potential to save me the hassle of carrying around that external hard drive: The TechTool Protege from Micromat.
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